Refund policy

At Luminellé, we are committed to providing carefully selected products that meet our quality standards. If you are not fully satisfied with your purchase, we are here to help.

Eligibility for Returns
You may request a return within 7 days of receiving your order.
Items must be unused, unopened, and in their original packaging.
For hygiene and safety reasons, opened or used products cannot be returned.

Non-Returnable Items
Opened or used skincare and cosmetic products.
Items damaged due to misuse.

Return Process
To initiate a return, please contact us at hello@luminelleglow.com with your order number and reason for return.
Once approved, we will provide instructions for returning your item.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Original shipping fees are non-refundable.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–10 business days to your original payment method.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos.
We will arrange a replacement or full refund.

Contact
For any questions, please contact us at hello@luminelleglow.com